Consultancy

Finding the right solutions for you

Project management – making your life easy

We provide project management services to deliver short-term initiatives and to cover staff absences such as maternity leave. Our aim is to:

• Deliver efficient and effective results to deadline
• Manage each project in essential areas including finance, reporting, quality control and delivery
• Build productive relationships with key stakeholders to encourage inclusion, gather input and ensure satisfaction for all concerned.

Communications – supporting and delivering your objectives

We can help you support and deliver your business objectives by creating, improving, developing and/or implementing an effective and sustainable communications strategy that works for your organisation through a range of activities including:

• Identifying how you and your audiences connect most effectively
• Creating and delivering communications activities to engage a range of audiences from customers to employees
• Analysis of current strategy and activities to pinpoint areas of improvement
• Equipping leaders and managers with the communications infrastructure, materials, behavioural guidance and language to succeed
• Designing and instigating creative and impactful communications programmes and corresponding media
• Delivery through cost-effective and efficient project management.

Customer service – maximising and generating revenue

We’ll help you improve your customer service and create and embed a customer-centric culture with the aim of retaining and gaining revenue through a range of activities including:

• Analysing current practice to identify strengths and weaknesses
• Creating and developing strategy and corresponding activities needed to deliver your vision
• Identifying external and internal customer needs and the most appropriate ways to fulfil these
• Developing your customer service charter/mission statement
• Creating effective methods of monitoring and engaging customer satisfaction and establishing what your clients define as excellent service
• Creating the communications methods to raise awareness and support a customer-centric culture
• Providing staff training to improve processes and standards throughout the organisation.